Fans

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“Tim’s coaching style inspired action and deep thought. His encouragement to think like a CEO provided the incentive to realize that perception is reality. His results-oriented approach was both effective and a refreshing diversion from the same old routine.

Thanks, Tim! I think I’m a better leader because of our time spent together.”

Dan WheatVice President of Mortgage Lending ChoiceOne Bank
“My credit union engaged Visible Progress with the intent of providing our front line staff with a working knowledge of real estate mortgage lending, what we got was so much more.

Tim came on-site and personally assessed our back office operations, interviewed our sales people, reviewed our processes, and developed an expert training program.

More important than the custom tailored staff training, technology upgrades, and all inclusive user manuals; Visible Progress taught our sales people to become Trusted Advisors.

The return on our investment has been incredible! In the first full calendar month since our training took place, we have increased production and income by 400%. Most importantly, our sales people are no longer intimidated when they take a mortgage application, instead they are seeking out the opportunity.”

Ryan S. GiffinVice President, Lending, CME Federal Credit Union
“The Sales Excellence program provided a repeatable process to successfully building relationships with my customers. I was able to build Level 3 relationships with my small business customers and become their trusted advisor. These relationships became very fruitful for my branches as I consistently met balance sheet growth and revenue goals.

My customer referrals tripled and I was able to double the size of my portfolio. I trained my staff on the same principles behind the Sales Excellence program and they achieved similar successes with their own customers.”

AJ Frint
Banking Office Manager, 
Huntington National Bank
“Visible Progress’ ability to dig into processes, ask the right questions, and stay focused on delivering a great experience to customers has had a significant impact for Northpointe Bank.

Visible Progress was able to save us approximately $500,000 for an investment of $20,000 over the course of one week.”

Leonard LakiriVP Sales and Marketing, Northpointe Bank
“The Customer Service Excellence Program was a great experience for our associates. We have received such positive feedback from our customers that we are going to continue delivering this program throughout the ChoiceOne organization. Both internal and external sales and service results have exceeded our expectations!”

“Visible Progress helped us to design our Customer Service Center strategy. Our Executive Team and Board appreciated the Customer Centric approach and complete view of how this new division would integrate with the rest of our organization. Based on that success we brought Visible Progress back to help us train and launch our new Customer Service Center. It has been a terrific success with customers and internal partners. The sales and service results have exceeded our expectations.”

Linda Pitsch, Senior Vice President of OperationsChoiceOne Bank