VISIBLE PROGRESS BLOG
Your Call Centers or Branches May Be Losing Customers and Increasing Your Costs…..
I am going to share a personal story, an experience, that far too many banks are giving their customers. Undoubtedly, it is costing banks money and long-term customers. Perhaps you have had a similar experience. Perhaps your bank may need to tweak some things so this…
It’s time for retail bankers to get serious about relationships building and cross selling.
Retail bankers are known for being nice helpful people… But they also come across as not really knowing their products or how customers benefit by using them. It’s no wonder….most banks put so little effort into preparing their retail team members with a deep…
Don’t Wait – Build The Team You Need for The Future Now
It seems like things are slowing down. Companies are pulling back. I am hearing more about targeted layoffs and downsizing again. Seem like just yesterday companies couldn’t find people, now they are letting them go. From all indications, this will likely be the case…